Refund policy

Damaged or Incorrect Items

In the event that your order arrives damaged or if you receive an incorrect item, please contact us immediately. We will arrange for a replacement, we may request photos of the damaged or incorrect item for our records.

No Refunds for Change of Mind

Please note that we do not offer refunds for change of mind or if you simply decide that you no longer want the item. Refunds are only provided for damaged or incorrect items, subject to inspection and approval.

Contact Us

If you have any questions about our returns policy or need assistance with a return, please contact us at elizabeth@fallowsage.co.nz

We are here to assist you and ensure that you have a positive shopping experience with us.